Call our friendly staff 08 9364 2526
International + 61 8 9364 2526

Ordering FAQ

How can I place an order?

What happens after an online order is submitted?

What are the benefits of registering an account/login?

How can I pay?

Where can a gift be delivered?

How can I request a preferred delivery date?

How can I include a gift card message?

How will the gift be presented?

How can I modify a gift?

How can I place multiple orders?

What are the delivery costs?

 

How can I place an order?

There are many ways to place an order:

A) Phone 08 9364 2526

Call us during business hours and we will guide you through the process, provide advice, answers queries and help you place an order.

B) Email     service@corporaterewards.com.au

Contact us using the contact form on this website or send an email to service@corporaterewards.com.au and we will prompty respond.

C) Online

You may order a gift delivery through this our online shop and checkout which is available 24 hours a day, 7 days a week.

Orders placed outside of our regular business hours will be processed when we are next open.

  1. Browse the gift categories and add the gift items you would like to the shopping basket.

  2. Check the delivery section to understand the delivery options parameters for the required delivery area/suburb.

  3. Before ordering you might like to register an account with us by linking a username (email address) and to a password. Then when you login you will have access to an account overview and can check order status and review records of past orders and receipts. To register click the "join" link at the top of the webpage near the basket icon, this will take you to a page where you can create an account and password. There is no cost for this service and it can be quite handy if you need to place regular orders.

  4. Review your shopping basket and proceed to the checkout process.

  5. Complete the order details. We need to know your contact details? Who and where the gift is going? When you would like the gift delivered? What message you would like on the gift card? And how you would like to pay for the order? In the delivery instructions section you can tell us about other information in relation to special requests about the gift or the delivery, or information that will help the delivery go smoothly eg like an additional contact number for the gift recipient.

  6. After submitting the order you will receive an automatic email response acknowledging receipt of your order. Shortly after this, within business hours, we will send you a status email advising that we can fulfil the order requirements or addressing any queries in relation to the order or delivery.

 What happens after an online order is submitted?

After an order is submitted you will receive an automatically generated acknowledgement email containing the details of your order.

The payment is processed at the time the order is submitted using a secure third party gateway.

During our business hours, staff will review and process the order. A status email will be sent to you advising how the order is progressing or outlining any queries in relation to the items you have ordered or the delivery requirements.

We try, especially during non-peak times, to send a courtesy email advising that the gift has been delivered or despatched. Up-dates in relation to order status can also be seen if you are registered and login to your account.

All businesses and individuals receive an official tax invoice as part of the order process.

 

What are the benefits of registering an account/login?

You are able to use this site as either a registered user with an account or as a guest. To register click the "join" link at the top of the webpage near the basket icon, this will take you to a page where you can create an account by nominating a username (email address) and password. Then when you login you will have access to an account overview and can check order status and review records of past orders and receipts. It will also help make future orders simpler and faster to complete. By shopping as a guest you do not need a password and the system will not recall your contact or order details next time you shop.

 

 How can I pay?

We accept Visa, Mastercard and American Express credit cards.

We may accept cheque, money orders or direct deposits with our prior approval. Orders need to be paid for in full prior to despatch.

 

Where can a gift be delivered?

We deliver gifts only within Australia and do not send gifts to international locations.

All of our gifts including balloons and flowers can be delivered in the Perth metropolitan area of Western Australia.

A selection of our gifts that are considered freight friendly can be delivered by Australia Post throughout Australia.

We have a number of delivery options so that you can select the best choice for the type service you need.  See the Delivery section for more information.

 

 How can I request a preferred delivery date?

At the checkout, after the delivery (shipping) location is completed, there is a field for you to enter a preferred delivery date or ASAP (as soon as possible). We only guarantee delivery on a specific date for the Driver Delivery Perth options.

The Australia Post delivery option takes about 1 to 2 works days in WA and 2 to 3 work days for the rest of Australia from date of dispatch. We will do our best to schedule the gift dispatch to meet the preferred delivery date – but it is not guaranteed and it is always recommended to send important gifts early. See Australia Post Delivery section for more information.

Same day delivery is available for Driver Delivery in Perth for orders placed before 9.30 am WST. A lot of the time we can also help with same day delivery for orders placed after this time, but please call or check beforehand if you need to be certain of the delivery date.

Delivery on a Saturday is only available using the Driver Delivery options in the Perth metropolitan area. Gifts are generally delivered in the morning, although we are able to schedule the delivery of balloon decorations in the afternoon.  Saturday deliveries incur a surcharge of $5 and there is a check box to mark in the checkout process.

 

How can I include a gift card message?

A gift card with your message is included as part of the service.

A prompt for the gift card message is part of the checkout process.

The message field allows you to include more words than most other online shops and please remember to include in this part "who the gift is from". If you would like to include an extra long message or a prepared letter etc. it can be emailed to us at service@corporaterewards.com.au and we can print and include it with the gift.

If you would like to include a personally signed card or letter with the gift you can send this to us and we can include it with your gift delivery. Please contact us to discuss times frames.

Special or promotional items may be sent to us to include with a gift delivery. Please contact us to discuss prior to placing an order.

 

How will the gift be presented?

Gift Wrapping is an option within the checkout process, but selection is not essential. We consider all items to be a gift and they are presented accordingly at no additional charge.

Generally, we will present gifts in a format that we thinks best suits the type of gift eg fruit in a basket wrapped in cello. However, you are welcome to let us know if you would prefer a gift presented in a specific format eg gift basket or hamper tray versus enclosed in a gift box. This can be nominated at the 'gift wrapping' or 'delivery instructions' part of the checkout process.

If a gift is being delivered using an Australia Post delivery option it is arranged in a glossy gift box and then protective packed in another box or satchel for delivery.

 

How can I modify a gift?

Please contact us if you would like to modify a specific gift or put together a custom gift. If you would like a specific item removed from a hamper eg olives, smoked mussels please note this in the delivery instructions part of the checkout and we will swap it for an equivalent value sweet or savoury item/s.

Most of our gifts have a number of options which allow you to tailor the gift to suit the occasion or tastes of the recipient. You are able to select a preference in relation to wine choice, colour of teddy bear, size of the gift, type and number of balloons in a bouquet etc.

There are also a range of gift extras that can be added to a gift such as chocolate gift boxes, soft toys, wine and balloons.

 

How can I place multiple orders?

The shopping cart checkout process is set up for individual orders ie a single gift being sent to one location with one gift card. If you would like to order multiple gifts to multiple people at multiple locations you will need to order one gift at a time. A delivery charge applies to each gift delivery. This is when it is handy to have a registered account to make the the process simpler. For big or complex orders you might like to send us the order details in a friendly format eg word document or excel spreadsheet and we can confirm the costs and then sort out payment details.

The shopping basket and checkout will let you let order everything to everywhere in Australia, however, Australia is a very big country and we sadly are not able to send every type of gift to all locations. It is important that you review our delivery guidelines before placing an online order.

If you place an order that is not possible for us to deliver or has a different delivery cost to the option you select we will contact you to sort this out. If you select a more expensive delivery option than required your card charge will be manually adjusted accordingly.

Bulk orders have the opportunity to pay by direct deposit to avoid credit card charges that may apply to corporate credit cards.

 

What are the delivery costs?

Delivery is a separate cost to the gift cost.

We have number of delivery options so that you can select the best one for the type service you need.  See Delivery details for more information.

For Driver Delivery in Perth you can order a number of gifts to the one location for a single delivery charge. For larger orders please contact us first so we can work out the best way to serve you.

There is a delivery charge for each gift item sent using Australia Post delivery. For example, if you order 10 gifts to one address in Sydney, we will contact you and advise that there are multiple delivery charges before proceeding.

For some areas there are may be a minimum order requirements for Driver Delivery, especially for some areas far from us or for Saturday delivery. If your order does not meet these requirements we will contact you to discuss options.

 

Personal Assistance

You are welcome to call us on 08 9364 2526 during business hours and we can take your order or answer questions. If you are located in a country outside of Australia, please call + 61 8 9364 2526.

We are available for phone support Monday to Friday 8.30am to 5pm and Saturday mornings.  Sometimes we work outside of these hours so you can call to try and find someone to help.

We reply to emails on the business day they are received.

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